Shopping Cart

Shipping Policy

At SpiderClothes, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our process, costs, timelines, and other important details regarding worldwide shipping.

1. Shipping Destinations

We proudly ship worldwide, ensuring that customers across the USA, UK, Europe, Middle East, Asia, Australia, and beyond can enjoy our exclusive Sp5der products.

If you are unsure whether we ship to your country, please reach out to us at support@spiderclothes.shop.

2. Shipping Methods & Costs

We provide flexible shipping options to suit your needs. Shipping costs depend on the delivery method and order value:

Shipping Method Estimated Delivery Time Cost for Orders Under $300 USD Cost for Orders Over $300 USD
Standard Shipping 5 – 15 business days $15 USD FREE
Express Shipping 3 – 7 business days $25 USD FREE

Important Notes:

  • Business days exclude weekends and public holidays.

  • Delivery times may vary based on location, customs, and courier processing.

  • Free worldwide shipping is automatically applied on orders above $300 USD.

3. Order Processing Time

Once your order is placed and payment is confirmed, we begin preparing your items for shipment.

  • Processing Time: 1 – 4 business days.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • You will receive:

    1. An order confirmation email immediately after purchase.

    2. A shipping confirmation email with tracking details once your order is dispatched.

4. International Shipping & Customs

Since we ship worldwide, customs procedures may apply depending on your country.

  • Customs Duties & Taxes: Customers are responsible for any import duties, VAT, or customs fees that may apply. These are not included in our product or shipping prices.

  • Customs Delays: Customs inspections may sometimes delay shipments beyond our control.

👉 Please check your local import policies before placing an order.

5. Order Tracking

As soon as your order is shipped, you will receive an email with a tracking number and a link to track your package.

If you don’t receive a tracking email within 4 business days, please contact us at support@spiderclothes.shop.

6. Delivery Time & Possible Delays

While we aim to deliver orders quickly, some situations may cause delays, such as:

  • Peak holiday seasons or sales events.

  • Customs inspections or international processing.

  • Severe weather or logistical disruptions.

  • Local courier issues (address errors, strikes, etc.).

If your package is delayed beyond the estimated time, contact us immediately for assistance.

7. Lost, Missing, or Stolen Packages

We ship all orders with tracking to minimize risks, but in rare cases:

  • If tracking shows “Delivered” but you didn’t receive it:

    • Check with neighbors or your building’s delivery area.

    • Contact your local courier service.

    • If unresolved, notify us within 7 days.

  • If your package is lost in transit:

    • We will coordinate with the courier to investigate.

    • If confirmed lost, we will either resend your order or issue a full refund.

⚠️ Note: We are not responsible for stolen packages if the courier confirms delivery at the provided address.

8. Returns, Exchanges & Refunds

Please refer to our Refund & Return Policy for detailed information regarding returns, exchanges, and eligibility.

9. Order Changes & Cancellations

  • Orders may only be modified or canceled within 24 hours of placement.

  • After this window, orders are processed and cannot be changed.

10. Frequently Asked Questions (FAQs)

Q: Do you ship worldwide?
Yes, we ship to most countries across the globe.

Q: How long will delivery take?

  • Standard shipping: 5–15 business days.

  • Express shipping: 3–7 business days.

Q: Will I pay customs fees?
Depending on your country, customs duties or import taxes may apply.

Q: How do I track my order?
You’ll receive a tracking link via email once your order is shipped.

Q: What if my package is lost or damaged?
Contact us immediately—we’ll investigate and provide a replacement or refund.

11. Customer Support

For any shipping-related queries, our support team is available 24/7:

12. Policy Updates

We may update this Shipping Policy periodically. Any updates will be posted here with a revised “Last Updated” date.

⚠️ Disclaimer

SpiderClothes.shop is an independent platform for Sp5der clothing enthusiasts. We are not affiliated, associated, or endorsed by King Spider LLC or its trademarks in any way.